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| Title: | Fresh Customer Service
: Treat the Employee as #1 & the Customer as #2 & You Will Get Customers for Life |
| Author: | Michael D Brown MBA |
| ISBN: | 1933631643 : 9781933631646 |
| Illustrations: | b/w illus |
| Format: | Paperback |
| Size: | 130x205mm |
| Pages: | 205 |
| Weight: | .394 Kg. |
| Published: | AtlasBooks (Acanthus Publishing) - September 2007 |
| List Price: | 16.99 Pounds Sterling |
| Availability: | In Print |
| Subjects: | Customer services |
It goes against all you were taught in business school and many of the books you've read and it's the key to turning customers into loyal customers. Not only will they faithfully return to you, they will become brand ambassadors who spread the word about your products and services far and wide. This book proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a world-class customer service experience to everyone who enters your place of business.
Foreword by Keith E Ayers; Preface; Introduction; Fresh Step 1; Fresh Step 2; Fresh Step 3; Fresh Step 4; Fresh Step 5; Fresh Step 6; Fresh Step 6.5; Notes.
"Employees must understand, Brown insists, how each task relates to the company’s overall goal - hopefully, to provide 'world-class customer service.' Brown makes a compelling case for both customers and service employees everywhere: happy employees provide better service, and better service equals happy customers." -- Vicki Gervickas, ForeWord Magazine.
