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| Title: | Winning @ Call Centre
: Confessions of a Calling Agent |
| Author: | Madhukar Yadav |
| ISBN: | 8183280773 : 9788183280778 |
| Format: | Paperback |
| Size: | 140x215mm |
| Pages: | 299 |
| Weight: | .358 Kg. |
| Published: | Wisdom Tree - March 2007 |
| List Price: | 9.99 Pounds Sterling |
| Availability: | In Print |
| Subjects: | Call centres: India |
With the coming of call centres to India, a marked change is visible in the society. There's more money, more job opportunities, more fun and more suspense. Alas, people, both young and old alike, still view this profession with a suspicious eye! It's time they learnt the truth. Through WINNING @ CALL CENTRE, the author reveals the lifestyle of an Indian calling agent which would have otherwise remained hidden. And who else could give a clearer picture than a calling agent himself? By reading this book, elders will learn what their children do while working night shifts; calling agents can enhance their careers further; the young aspirants may find it easy to decide whether to take up a job in a call centre or not. With real life examples, the book is more interesting and also keeps the reader in tune with reality. So go ahead and read the experiences of a call-centre agent.
What is a Call Centre?; The Building Blocks; Choose a Career, Not a Carrier; Problems Faced by an Agent and their Solution; Realistic Targets Should be Sought; Widen Your Horizons; Are Call Centres Here to Stay?; The Controversies -- Stealing Information; Comparison -- India versus rest of Asia; List of Call Centres in India.
